Terms of Service

1. Definitions

In these Terms of Service ("Terms"), the following definitions apply:

• "Company" (referred to as "we," "us," or "our") refers to Pillar.
• "Application" or "App" refers to the Pillar mobile application available on iOS and Android platforms.
• "Service" refers to the Application, Website, and all related services provided by the Company.
• "Website" refers to the Pillar website.
• "User" (referred to as "you" or "your") refers to any individual who accesses or uses our Service.
• "User Content" refers to any data, text, information, or other content you submit, upload, or transmit through the Service.
• "Subscription" refers to a paid plan that grants access to premium features of the Service.

2. Agreement to Terms

By downloading, accessing, or using the Pillar Application or any related services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree to these Terms, you must not access or use our Service. Your continued use of the Service constitutes your ongoing acceptance of these Terms and any updates or modifications we may make.

3. Eligibility

To use the Pillar Service, you must:

• Be at least 18 years of age.
• Have the legal capacity to enter into a binding agreement.
• Not be barred from using the Service under applicable law.

By using the Service, you represent and warrant that you meet all eligibility requirements. We reserve the right to terminate or suspend your access if we determine that you do not meet these requirements.

4. Health & Relationship Disclaimers

IMPORTANT: Please read this section carefully.

Pillar is designed as a personal development and self-improvement tool. The Service provides frameworks, insights, and guidance intended to help users improve their relationship skills and habits.

Not Professional Therapy

The Service is not a substitute for professional marriage counseling, couples therapy, individual therapy, or any other mental health services. The content, frameworks, and AI-powered coaching features provided through the Service:

• Are for informational and educational purposes only.
• Do not constitute professional psychological, therapeutic, or medical advice.
• Should not be relied upon for diagnosis or treatment of any mental health condition.
• Are not provided by licensed therapists, counselors, or mental health professionals.

Seek Professional Help

If you are experiencing serious relationship difficulties, including but not limited to domestic abuse, addiction issues, thoughts of self-harm, or are considering separation or divorce, we strongly encourage you to seek help from qualified professionals such as licensed marriage and family therapists, counselors, or other mental health providers.

No Guarantees

All relationship scores, insights, recommendations, and AI-generated suggestions are automated approximations and may not accurately reflect your specific situation. We make no guarantees regarding the effectiveness of our frameworks or the improvement of your relationship. Results vary based on individual circumstances and effort.

5. User Content

Your Content

You retain ownership of any User Content you submit through the Service. However, by submitting User Content, you grant us a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to use, reproduce, modify, adapt, publish, and display such content for the purposes of:

• Providing and improving the Service.
• Developing and training AI models and features.
• Analyzing usage patterns to enhance user experience.
• Any other purpose related to the operation of the Service.

Content Responsibility

You are solely responsible for your User Content and the consequences of submitting it. You represent and warrant that:

• You own or have the necessary rights to submit the User Content.
• Your User Content does not violate any third party's rights.
• Your User Content complies with these Terms and all applicable laws.

6. Prohibited Activities

You agree not to engage in any of the following prohibited activities:

• Using the Service for any unlawful purpose or in violation of any applicable laws.
• Attempting to reverse engineer, decompile, or disassemble any portion of the Service.
• Circumventing, disabling, or interfering with security features of the Service.
• Using automated systems (bots, scrapers, etc.) to access the Service without permission.
• Submitting false, misleading, or fraudulent information.
• Harassing, threatening, or intimidating other users or Company personnel.
• Uploading content that is illegal, harmful, threatening, abusive, defamatory, or otherwise objectionable.
• Impersonating any person or entity or misrepresenting your affiliation.
• Sharing your account credentials with others or allowing unauthorized access.
• Using the Service to develop competing products or services.

7. Subscriptions & Payments

Subscription Plans

Pillar offers subscription-based access to premium features. Details regarding pricing, features, and subscription terms are provided within the Application and may be updated from time to time.

Payment Processing

All payments are processed through third-party platforms (Apple App Store, Google Play Store). By purchasing a subscription, you agree to the payment terms of the applicable platform. We do not store your payment information directly.

Auto-Renewal

Subscriptions automatically renew unless you cancel at least 24 hours before the end of the current billing period. You can manage and cancel your subscription through your device's app store settings.

Refunds

Refund requests are handled by the respective app store according to their refund policies. We do not process refunds directly.

Free Trial

We may offer free trial periods. If you do not cancel before the trial ends, your subscription will automatically convert to a paid subscription at the then-current rate.

8. Intellectual Property

The Service and its original content, features, and functionality (excluding User Content) are and will remain the exclusive property of Pillar and its licensors. This includes but is not limited to:

• The Pillar name, logo, and branding.
• All software, code, and technical infrastructure.
• Frameworks, methodologies, and educational content.
• AI models and algorithms.
• User interface designs and visual elements.

You may not copy, modify, distribute, sell, or lease any part of our Service without our prior written consent.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

IN NO EVENT SHALL PILLAR, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• Your access to or use of (or inability to access or use) the Service.
• Any conduct or content of any third party on the Service.
• Any content obtained from the Service.
• Unauthorized access, use, or alteration of your transmissions or content.

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNTS YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS PRIOR TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

10. Dispute Resolution

Informal Resolution

Before initiating any formal dispute resolution process, you agree to first contact us and attempt to resolve any dispute informally. Most concerns can be resolved quickly through direct communication.

Binding Arbitration

If we cannot resolve a dispute informally, you and Pillar agree to resolve any claims relating to these Terms or the Service through final and binding individual arbitration, except as set forth below. The arbitration will be conducted by a neutral arbitrator in accordance with applicable arbitration rules.

Class Action Waiver

YOU AND PILLAR AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

Exceptions

Nothing in this section shall prevent either party from seeking injunctive or other equitable relief in court for matters related to intellectual property or unauthorized access to the Service.

11. Changes to Terms

We reserve the right to modify or replace these Terms at any time at our sole discretion. If we make material changes, we will provide notice through the Service or by other means. Your continued use of the Service after any changes constitutes your acceptance of the new Terms.

We encourage you to review these Terms periodically to stay informed of any updates. The "Last updated" date at the top of this page indicates when these Terms were last revised.

12. Contact Us

If you have any questions about these Terms of Service, please contact us:

• Email: support@marriagepillar.com
• Website: Through our contact form